Privacy Policy

Our commitment to privacy

Teamwear Factory is committed to safeguarding your privacy. This policy applies to personal information collected through our website and our related customer-service activities.

By using this website or choosing to provide information to us, you acknowledge the practices described here. If you do not want to provide personal information, you can avoid optional forms and contact us before placing an order.

Information we collect

Personal information is information that identifies or can reasonably identify you. Depending on how you use the site, this may include your name, email address, phone number, billing or delivery address, account details, enquiry messages, order history, and information about the products or services you request.

We may also receive basic technical information needed to operate and secure the website, such as device, browser, and request information.

How we use your information

We use personal information to answer enquiries, create and manage accounts, prepare designs, process and fulfil orders, arrange delivery, provide customer service, maintain accurate records, protect the website, and meet legal obligations.

Where you have asked to receive updates, we may also use your contact details to share relevant product, service, or event information. You can ask us to stop those communications at any time.

When information is shared

We use personal information for the purpose for which it was collected. We may share only the information needed by suppliers, subcontractors, payment providers, technology providers, and delivery partners that help us provide or fulfil your purchase.

We do not distribute your personal information for unrelated third-party marketing. We may disclose information when required by law, or under the specific terms of a promotion or competition that clearly identifies another participating organization.

Security and retention

We take reasonable steps to protect personal information and restrict access to people who need it for an authorized purpose. Internet transmission can never be guaranteed completely secure, so please do not send passwords, card details, or other unnecessary sensitive information through our enquiry form.

When information is no longer needed for its purpose or for legal and business recordkeeping, we take reasonable steps to delete it or remove identifying details.

Access and corrections

We aim to keep personal information accurate, complete, and current. You can ask what personal information we hold about you or request a correction by contacting us. If a request cannot be completed, we will explain why when the law allows.

External websites

Our site may link to websites operated by other organizations. Their privacy practices are outside our control, so review the privacy policy of an external site before providing information there.

Policy updates

We may update this policy as our services or legal obligations change. The current version will be posted on this page.